Privacy Policy

Snuzify.co.uk values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

If you have any questions, please contact us at:
📧 privacy@snuzify.co.uk

1. Our Commitment to Your Privacy

1.1 Snuzify.co.uk will always respect your right to privacy.
1.2 We have implemented security measures to protect your information from loss, misuse, or unauthorised access.
1.3 All data gathered through our website visits, product purchases, or communications will be treated as confidential.
1.4 Orders placed online will be confirmed by email (if an email address is provided).

2. How We Use Your Data

2.1 When you place an order, create an account, or enter a promotion, we may ask for your personal details such as name, address, phone number, and email.

We use your data for:

  • 2.2 Processing and fulfilling your orders.

  • 2.3 Sending service messages (e.g., order confirmations, delivery updates).

  • 2.4 Providing marketing communications and offers (only if you have not opted out).

  • 2.5 Improving our products and services through surveys and feedback.

  • 2.6 Detecting and preventing fraud.

Marketing Communications:

  • 2.7 Customers may receive marketing messages for up to 13 months after their last order.

  • 2.8 If you order again after 13 months, we may recommence sending marketing unless you have opted out.

  • 2.9 You can opt out anytime by emailing privacy@snuzify.co.uk.

2.10 We do not transfer your personal data outside the UK/EEA without safeguards.

3. Data Retention

3.1 We keep your data only for as long as necessary to provide our services and comply with legal obligations.
3.2 If you are inactive for an extended period, your data will be securely deleted in line with our retention policy.

4. Your Rights Under GDPR

As a data subject, you have the following rights:

  • 4.1 Access – request a copy of the data we hold.

  • 4.2 Rectification – correct inaccurate or incomplete data.

  • 4.3 Erasure – request deletion of your data (“right to be forgotten”).

  • 4.4 Restriction – request limited use of your data.

  • 4.5 Portability – request transfer of your data to another organisation.

  • 4.6 Objection – object to marketing or certain processing activities.

  • 4.7 Automated Decisions – not to be subject to profiling or automated decision-making.

To exercise these rights, contact privacy@snuzify.co.uk.

5. Cookies

5.1 We use cookies to:

  • Improve website functionality and usability.

  • Identify returning visitors and personalise shopping experiences.

  • Support remarketing and advertising campaigns.

5.2 For more details about cookies and how to manage them, visit: Your Online Choices UK.

6. Disclaimer on Third-Party Links

6.1 Snuzify.co.uk may link to third-party websites.
6.2 We are not responsible for their privacy practices or content.

7. SMS & Email Marketing Platforms

7.1 We may use trusted providers such as Klaviyo and SMSBump for email and SMS communications.

By entering your phone number or email during checkout, you consent to receive:

  • 7.2 Order notifications (including abandoned cart reminders).

  • 7.3 Marketing offers (if opted in).

7.4 You can unsubscribe anytime by clicking the unsubscribe link in emails or replying STOP to SMS messages. Standard message/data rates may apply.

8. Trademarks & Copyright

8.1 All content on Snuzify.co.uk, including text, graphics, logos, and images, is the property of Snuzify and protected by UK copyright law.
8.2 You may not copy, reproduce, or commercially exploit our content without written consent.

9. Terms & Conditions

9.1 Please also review our Terms & Conditions for information about using our website and products.

10. Contact Us

If you have questions or complaints regarding this Privacy Policy or how your data is handled, please contact:

📧 Email: privacy@snuzify.co.uk

10.1 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.